Before you submit
Use this channel for a specific issue involving a top-up, exchange request, account, BTX or assistance provided by Billetaxo. For an external flight, hotel, car or eSIM booking, submit the claim first to the provider that charged or issued the service.
Have the email used, reference and a chronological description ready. Do not include passwords, private keys, seed phrases or full card details.
How we handle the case
- We register the claim and send a tracking reference.
- We review the information and request anything missing by email.
- We aim to issue a first response within two business days.
- We communicate the result or an estimated timeline when a third party is involved.
Submit a claim
Complete every field. We will send the tracking reference to your email.